Returns
Thank you for choosing to shop with us at Tricer. We take immense pride in our products and firmly believe they are the best in their category. However, if for any reason you find yourself less than fully satisfied with your purchase, we offer a 100% money-back guarantee within a generous 30-day return window. Your satisfaction remains our utmost priority.
When initiating a return, we kindly ask that you ensure the products are in as gently used condition as possible. Additionally, we request that you confirm the items have not been extensively used in rugged outdoor environments, as we may be unable to accept returns for products that have experienced prolonged exposure to the elements or backcountry use.
To facilitate the return process, we've partnered with Loop to ensure a seamless experience. Please visit Tricer.loopreturns.com to initiate your return.
Please note that shipping and handling costs are your responsibility. Once we've received your returned item and inspected it, we will promptly notify you of its status and proceed with the refund process.
We're thrilled to serve customers around the world! However, please note that we cannot accept returns for international orders at this time. If you have any questions or need assistance, feel free to contact our customer support team.
Claims
At Tricer, we recognize the importance of a smooth and secure delivery process for your orders. In the unlikely event that you encounter issues such as damage, loss, or theft during transit, we are here to address your concerns. If you've enrolled in our optional insurance program, kindly review the following process, and we'll gladly assist you! For those who haven't opted into our insurance program, please reach out to info@tricerusa.com, and we'll guide you on the appropriate steps to process a claim through the carrier.
