FAQ

Shipping

How long do orders take to ship out?

If choosing our free "Economy" shipping option your order should take anywhere around 3-8 business days depending on your location.

If choosing any "Expedited Shipping" options, please note that orders need to be placed before 1pm PST to be fulfilled the same day. If your order is submitted later than 1pm PST your order will be fulfilled the next day. Orders will not be picked up by any carriers on Saturday and Sunday and will ship out on Monday

I placed my order using expedited shipping on Saturday and it has not arrived

Our carriers do not pick up orders on the Saturdays. Orders will be shipped out Monday-Friday.

I am not located in the US. Where do you ship to internationally?

We use Passport Shipping for all of our international shipping. The following areas are places we currently do not ship to. 

British Indian Ocean Terr., Christmas Islands, Cocos (Keeling) Islds, Cook Islands, Curacao, Falkland Islands, French Southern Territories, Heard Island and McDonald Islands, Iran, Mayotte, Nauru, Niue, Norfolk Isds, North Korea, Palestinian Territories, Pitcairn Islands, Solomon Islands, Somalia, South Georgia and Sandwich Islands, South Sudan, St. Helena, St. Pierre and Miquelon, Syria, Tokelau, Tuvalo, Vatican City, Western Sahara. 

Do I have to pay duties and taxes on my international order?

To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.

Please note that duties and taxes assessed by customs vary by country and product.

Orders

Where is my order?

Please make sure to review your email for tracking information, as it should have been sent shortly after confirming your order. This email will include a personalized tracking URL, which enables you to keep tabs on your order's progress. If you have any further questions or require assistance, please don't hesitate to contact us at Info@Tricerusa.com

Can I add to my order?

If you've placed your order within 20 minutes we are able to add to your order. If you are past the allotted time, please place a different order. 

One of your products is out of stock. When will it be back in stock?

We will update estimated shipping arrival times within the product description. Please make sure to visit our retailer websites: GoHunt, Gear Fool, and Maven to check their current products stock. 

Products

My Tricer Panhead keeps coming loose. How can I fix this?

Please watch this video. 

What are the studs on the bottom of the Bino Adapter for?

Please watch this video. 

What is the O-Ring on the tripod center column for?

Please watch this video. 

If my binoculars are not listed in the compatible list, will they fit on your Bino Adapter?

No. Please carefully look over the compatibility list to see if your binoculars are compatible. 

Is the Tricer-LP stout enough to shoot off of?

Yes you can shoot off the LP. We do it all the time and what we always tell people is use it for hunting situations but don’t turn it into your everyday range head.

Will the Bino Adapter fit the Outdoormans stud?

No

Are the tripod twist locks waterproof?

We have not had any issues with the twist locks in wet weather and we currently have thousands of tripods in the field. However, we are currently adding a fully waterproof twist lock on a new tripod that is in the works but by the spring, all of our tripods will have this feature if you prefer to wait.

Returns & Warranty

What is the Return Policy?

Returns

Tricer.loopreturns.com

Thank you for choosing to shop with us at Tricer. We take immense pride in our products and firmly believe they are the best in their category. However, if for any reason you find yourself less than fully satisfied with your purchase, we offer a 100% money-back guarantee within a generous 30-day return window. Your satisfaction remains our utmost priority.

When initiating a return, we kindly ask that you ensure the products are in as gently used condition as possible. Additionally, we request that you confirm the items have not been extensively used in rugged outdoor environments, as we may be unable to accept returns for products that have experienced prolonged exposure to the elements or backcountry use. Your cooperation in this matter is greatly appreciated.

To facilitate the return process, we've partnered with Loop to ensure a seamless experience. Please visit Tricer.loopreturns.com to initiate your return.

Please note that shipping and handling costs are your responsibility. Once we've received your returned item and inspected it, we will promptly notify you of its status and proceed with the refund process. The refund will be initiated to your original method of payment, typically within a certain number of days, depending on your credit card issuer's policies.

We’re thrilled to serve customers around the world! However, please note that we cannot accept returns for international orders at this time. We encourage you to carefully review all product details and measurements before placing your order to ensure it’s right for you. If you have any questions or need assistance, feel free to contact our customer support team—we’re here to help!

Claims

At Tricer, we recognize the importance of a smooth and secure delivery process for your orders. In the unlikely event that you encounter issues such as damage, loss, or theft during transit, we are here to address your concerns.If you've enrolled in our optional insurance program, kindly review the following process, and we'll gladly assist you! For those who haven't opted into our insurance program, please reach out to info@tricerusa.com, and we'll guide you on the appropriate steps for you to process a claim through the carrier.

Reporting Damages: Should you receive a damaged package, we encourage you to promptly reach out to our customer support team. We will carefully review the situation and work diligently to explore potential solutions.

Lost or Stolen Packages: If your tracking information indicates a lost or stolen package, we will initiate an investigation to understand the circumstances. 

Claims Process: To initiate a claims process, contact our customer support team immediately. We may request additional details, such as photographs or relevant tracking information, to aid in our assessment.

Open Communication: Throughout the claims process, we will maintain open communication, keeping you informed of our progress and any steps taken to address the situation. Your understanding and cooperation during this process are greatly appreciated.

Please visit this page to submit your claim.

What is the Warranty Policy?

At Tricer USA, we stand by the quality of our products with a 1-year manufacturer defect warranty. This warranty extends for 1 year from the original purchase date of the product.

View Warranty Policy
Submit a Warranty Claim